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Agro Korn APS Refund and Returns Policy

Thank you for choosing Agro Korn APS as your wholesale agricultural products supplier. We value your trust and strive to provide exceptional service. This Refund and Returns Policy outlines our commitment to ensuring a smooth and transparent process for handling refunds and returns.

1. Returns Eligibility

• You may request a return for eligible products within 30days from the date of delivery.
• To be eligible for a return, the product must be in its original condition, unopened, and unused.
• Perishable items (such as fresh produce) are exempt from returns due to their nature.

2. Refunds

2.1 Refund Process

1. Initiating a Refund:
   • To request a refund, please contact our customer service team at enquiry@agrokornaps.com.
   • Provide your order number, details of the product, and a brief reason for the refund request.
2. Inspection and Approval:
   • Our team will review your request and inspect the returned product.
   • If approved, we will initiate the refund process.
3. Refund Methods:
   • Refunds will be processed using the original payment method (credit card, bank transfer, etc.).
   • Please allow [7 to 21 working days] business days for the refund to reflect in your account.

2.2 Non-Refundable Items

The following items are non-refundable:

• Perishable goods (e.g., fresh fruits, vegetables, dairy products)
• Customized or personalized products
• Products damaged due to misuse or negligence

3. Returns

3.1 Return Process

1. Contact Us:
   • If you wish to return a product, reach out to our customer service team within the specified return window.
   • We will guide you through the process and provide a return authorization.
2. Packaging and Shipping:
   • Pack the product securely in its original packaging.
   • Include a copy of the original invoice or order confirmation.
3. Return Address:
   • Ship the product to the following address: Agro Korn APS [to the address we will provide to you]
4. Return Shipping Costs:
   • Customers are responsible for return shipping costs unless the return is due to our error.

3.2 Inspection and Approval

• Upon receiving the returned product, we will inspect it for compliance with our return policy.
• If approved, we will process the refund as described in Section 2.

4. Contact Us

For any questions or assistance related to refunds and returns, please reach out to our customer service team:

• Email: enquiry@agrokornaps.com
• Email: sales@agrokornaps.com
• Phone: +255 789 278 396
• Phone: +45 9 141 2187

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